In partnership with

the golden era of service businesses

the case for AI Native Services and why it's the best time in 50 years to own one, a Waze for airport security lines, an upper-body strength block, and the tweet of the week.

Most owners waste 30% of their earnings without ever knowing it.

We guarantee we can find hidden profit in your business with this 3-minute test: https://exit-audit.breakwaterma.com/

There's a popular narrative right now that AI is about to gut the service economy. Lawyers, accountants, brokers, consultants — all quietly replaced by chatbots while the displaced workforce wonders what hit them.

It makes for a great headline, but I disagree.

I know, I know, as a M&A advisor, I’m part of the said service economy. So you might think this opinion is self-serving, when it’s the opposite. What I sohoudl be really doing is keeping my mouth shut about the $10 trillion opportunity in the service ecnonomy.

As the kids these days say: so here’s the sauce.

I started Breakwater with the intention of building an AI-Native Services (AINS) business — service firms built from the ground up with AI as a core team member, not a side experiment bolted on after the fact.

The unlock is simple: AI doesn't replace your best people. It removes the ceiling on how many clients those people can serve.

Every M&A / investment bank in history has been bottlenecked by the same thing: time. The senior partner can only sit on so many calls, run so many engagements, and review so many documents before quality breaks. That's why every services firm looks like a pyramid (not like Michael Scott’s business pyramid) — one rainmaker on top, an army of juniors and middle-managers below, all scrambling to replicate the partner's brain.

AINS flattens that hierarchy.

A traditional M&A broker in our space runs 6-8 mandates at a time before things start to break. With our internal platform Alfred, our deal partners are already running 20+ mandates simultaneously without dropping the ball. Alfred reviews hundreds of NDAs in minutes, is able to conduct buyer outreach around the clock, and sifts through hundreds of data room docs in seconds.

Even better, by integrating with our meeting notes and emails, Alfred is able to take proactive action. Drafting emails and offers for our Deal Partners before their last call is even finished. This keeps deal momentum high, which is the most critical factor in a high closing rate (in my opinion).

Our target is a 5-10x increase in the number of clients we can help a year.

Which is exactly the part the AI doomers miss. We're not firing humans, instead we're serving 5-10x more business owners through the most important transaction of their lives. The work that's left for the human is the work that always mattered most: the relationship, the judgment, the trust built across a kitchen table when a founder is selling the thing they spent 30 years building. AI can't do that, and it never will.

Zoom out and look at the broader wealth and advisory ecosystem. The vast majority of business-owner referrals coming out of large advisory networks sit below the transaction size minimum of traditional investment banks. That's hundreds of business owners a year who simply can't get served under the old economics. AINS rewrites that math overnight. The same dollar of advisory work, delivered with public-company-grade rigour, to a client who would have been turned away two years ago.

Which brings me to the punchline for anyone reading this who owns, operates, or is thinking about acquiring a service business:

This is the best window in 50 years to either start or buy one.

Here's why. The price you pay for one of these businesses today is anchored to the old math: one senior employee, an army of juniors, a hard cap of how many clients you can service each year. Implementing AI into one of these service businesses changes the margin profile to resemble that more of a software company. Ironically, the type of business venture capitalists despised for the past decade are the most sought after businesses right now.

We see this being a massive opportunity in M&A where thousands of boomer-owned service businesses across Canada are about to trade hands over the next 5 years.

The 'AI replaces workers' crowd is missing the real story. It's not fewer jobs. It's far more clients finally getting the white-glove service that used to be reserved for the top 1% of accounts.

Service businesses haven't been this exciting in a generation.

Investors are watching this fast growing tech company.

🚨 No, it's not the publicly traded tech giant you might expect… Meet $MODE, the disruptor turning phones into income generators.

📲 Mode’s 32,481% revenue growth ranked them #1 on Deloitte’s list of fastest-growing companies in software. They aim to pioneer "Privatized Universal Basic Income" powered by technology, not government, and their EarnPhone has already helped consumers earn & save $1B+.

Please read the offering circular and related risks at invest.modemobile.com. This is a paid advertisement for Mode Mobile’s Regulation A+ Offering.

Mode Mobile recently received their ticker reservation with Nasdaq ($MODE), indicating an intent to IPO in the next 24 months. An intent to IPO is no guarantee that an actual IPO will occur.

The Deloitte rankings are based on submitted applications and public company database research, with winners selected based on their fiscal-year revenue growth percentage over a three-year period.

idea of the week 💡

  • Problem: Travel apps tell you everything about your flight — gate, baggage carousel, inbound delays — except the one variable that actually decides whether you make the plane: how long the security line is. The signal walks through the checkpoint in real time and then disappears. Airlines, corporate travel platforms, and TSA itself all fly blind on the most painful 45 minutes of the trip.

  • Idea: Flyby is a Waze-style live map of security wait times at every major airport checkpoint, updated every few minutes through crowdsourced traveler reports and an ML layer trained on FAA flight volume and time-of-day patterns. Open the app before leaving for the airport and see Terminal B PreCheck running 8 minutes while the standard line sits at 45. Push notifications fire when waits spike and the app recommends an adjusted departure time based on historical patterns for that airport, day, and season.

  • How it makes money: Free tier = live map of every major airport checkpoint. Premium tier at $4.99/month (first 30 days free) adds real-time alerts, ad-free experience, and personalized journey planning. Expand the same crowdsourced model into gate changes, baggage claim delays, and terminal restaurant waits. Upside: airline and corporate travel API integrations push the model into $1M-$10M ARR range.

  • Why it might fail: Crowdsourced data is a chicken-and-egg problem — airports stay useless until 30-50 active reporters are on the ground per location. Solve it by hand-recruiting frequent flyers at 10 high-traffic airports first (free premium in exchange for 10-second wait reports), backfilling reporting gaps with the FAA + time-of-day ML layer, and holding accuracy within 5 minutes of actual wait time on 80% of reports before opening a new airport. Reddit and Instagram are where frequent flyers already swap TSA war stories — that's where the funnel starts.

workouts this week

at-home

4 rounds for time:

  • 25 air squats

  • 20 push-ups

  • 15 sit-ups

  • 10 burpees

  • 30-second plank

Rest 60 seconds between rounds. Score = total time.

gym

Upper body strength + power day. 4 sets of:

  • Bench press: 5 reps (heavy) + Med ball chest pass: 6 reps (superset)

  • Weighted pull-ups: 6 reps + Dumbbell row: 10 reps each side (superset)

  • Standing overhead press: 6 reps + Push press: 4 reps (superset)

  • Farmer's carry: 40m + Hanging leg raises: 12 reps (superset)

Tips:

  • Rest 2 minutes between supersets on the heavy compounds

  • Stay tight on the press — no leg drive on the strict sets

outdoors

  • 1km jog (warm-up)

  • 5 rounds: 300m run, 15 push-ups, 20 walking lunges, 10 broad jumps

  • 1km jog (cool-down)

  • Finish with 5 minutes of stretching

tweet of the week

love this framing

my plugs

every second counts

Keep Reading